Description
Froiden Item Support Policy
✅ What’s Included in Froiden Support
Every Froiden product comes with a standard support period of 6 months from the purchase date.
During this period, our team is available to assist you with product-related queries and technical guidance.
You also have the option to extend support up to 12 months at the time of purchase.
| Support Area | Details |
|---|---|
| Usage Guidance | Assistance with understanding how to use the product, including setup guidance and feature explanations. |
| Technical Support | Help with product features, functionality, and resolving technical issues related to the core system. |
| Bug Fixes | Reporting and fixing bugs or defects in the product. Fixes may be provided directly or via updates. |
| Third-Party Assets | Guidance on bundled plugins or integrations and assistance in resolving related issues. |
| Updates & Compatibility | Regular updates to maintain compatibility with latest platforms, security patches, and improvements. |
Support Includes:
- Answering product usage questions
- Technical issue resolution
- Bug identification and fixes
- Guidance on integrations and features
- Access to updates during support period
❌ What’s Not Included in Support
While we provide comprehensive support, certain services fall outside the standard support scope.
| Exclusion | Details |
|---|---|
| Customization | Modifying or extending features beyond the original product scope is not included. Paid customization services are available. |
| Installation | Product installation is not included in standard support. You can purchase installation services separately. |
| Hosting & Server Issues | Issues related to hosting providers, server environments, or third-party software are not covered. |
| Third-Party Author Support | Support from external plugin or tool authors is not included. We provide guidance, but not direct third-party support. |
Support Does NOT Include:
- Custom feature development
- Full project setup or deployment
- Server configuration or DevOps work
- Fixes for issues caused by third-party modifications
Note: Response time may vary depending on request complexity and support volume.
For priority support, faster response, and advanced assistance, consider purchasing our AMC (Annual Maintenance Contract).
