Asking for refunds from author
We understand, however, that sometimes the author may not be able to solve your issue or there may be circumstances in which a refund is warranted. In this case, here are the circumstances in which we would provide you with a refund:
- Item was purchased not more than 15 days ago.
- Item is “not as described” or the item doesn’t work the way it should.
- Item has a security vulnerability
- Items that have not been downloaded
- Item support is promised but not provided
Item was purchased not more than 15 days ago.
We provide 15 days of buffer during which you can use the application and check if it works for you. We will not be able to provide the refund after 15 days.
Item is “not as described” or the item doesn’t work the way it should.
If an item doesn’t work the way it should then the author is required to promptly fix the issue by updating the item. An item is “not as described” if it is materially different from the item description or preview. If the issue can’t be fixed or it turns out that the item is “not as described” then you would be entitled to a refund from the author.
Item has a security vulnerability
If an item contains a security vulnerability and can’t easily be fixed you would be entitled to a refund from the author. If the item can be fixed, then the author should do so promptly by updating the item. If the item contains a security vulnerability that is not patched in an appropriate timeframe then we would expect the author to provide a refund for the item.
Items that have not been downloaded
If you have not downloaded a purchased item within 15 days from the date of purchase, you may be eligible for a refund. You will be required to provide the author of that item with your purchase code in order for the author to verify your claim that you have not downloaded an item. Although we think 15 days is a reasonable time, depending on where you are located, you might have a longer period to claim a refund if you have purchased for personal use and haven’t downloaded the item.
Item support is promised but not provided
If an author advertises their item as including item support, you have a current support entitlement, and you are not provided that support in accordance with the item support policy the author should provide you with a refund.
Authors are obliged to give policy refunds in any of the situations listed below.
- You don’t want it after you’ve downloaded it
- The item did not meet your expectations or you feel the item is of low quality
- You simply change your mind
- You bought an item by mistake
- You do not have sufficient expertise to use the item
- You claim that you are entitled to a refund but do not provide sufficient information as to why you are entitled to a refund
- You can no longer access the item because it has been removed or the author who previously provided the item is no longer active on our platform (we advise you to download items as soon as you have purchased them to avoid this situation).